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Handout Workbook

Managers' Boot Camp 2024

Sunday, October 6, 2024
8:00 AM – 4:30 PM  
Location: Hyatt Regency O'Hare Chicago, Grand Ballroom AB, Entry Level
CE Credits: 7.00 contact hours
Activity #: 0204-0000-24-520-L04-P
Activity Type: Application-based
Target Audience: Pharmacists
Workshop Fee: $405 ($475 for non-members) (Lunch and break included; registration limited)

Pharmacists promoted into management positions often find themselves challenged by tasks and responsibilities for which they lack specific training. While strong clinical acumen is an important competency for pharmacy managers, there are many other critical skills pharmacists must possess to be effective managers and leaders. Managers must understand how to build and leverage key relationships within the organization, build effective teams within their departments, lead and develop staff members, establish and implement new programs and services, track performance, and develop strategic plans for their departments. They must also be skilled at presenting ideas to senior leadership and understanding the factors that drive decisions of health system administrators to expand the services and contributions of the pharmacy department.

The Managers’ Boot Camp workshop is designed for managers, directors, and clinical leaders interested in developing the skills necessary to advance new services and programs within their organizations. The current program will feature instructional presentations and a workshop consisting of facilitated team-based projects and presentations focused on the following core areas:
  • Application of systems thinking to improve safety and outcomes
  • Action-oriented strategic planning — for managers to turn environmental changes into sustainable services and outcomes
  • Accountability — pharmacy finance and revenue cycle basics leadership success
  • Alignment of skills and strengths — building your team to meet the demands of tomorrow

Learning Objectives:

  • Describe the use of systems thinking to improve safety and outcomes.
  • Assess financial and quality indicators that influence health-system administrator decisions in strategic planning.
  • Apply strategies to advance pharmacy services through staff engagement, customer feedback, and personnel management.
  • Identify behaviors needed by pharmacy managers to communicate the value of pharmacy to senior leadership and others.
  • Explain the steps for the development of a business plan for new or expanded services.